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Buyers Protection

We care what you buy. In the unlikely event that there is a problem with your purchase, our Buyer Protection Policy ensures that if you have an issues with your purchase(s), we can help resolve them.The aim of our Policy is to let you feel at ease when your are shopping with  If your goods are not delivered or if there is something wrong with them, we will help you to resolve the issue.

At Senior Brand we ensure that all products that are sold by and our third party sellers are of top quality. Each product that is sold is CQC checked.Each and every seller determines their own handling and dispatch time after the payment has cleared.

You must make it possible for the goods to be delivered to you in order to be entitled to a refund and allow up to 28 days for delivery. In the event of non delivery you must contact the seller first to inform them of delivery problem. For eligible purchases, if you cannot resolve the issue directly with the seller. We may intervene to resolve the issue by reviewing your claim and we will determine whether it qualifies for buyers protection or not. Decisions are made at weareseniors sole discretion.

When Are Your Purchases Protected
Many purchases that you make using onsite Facebook and third party sellers are covered by our Buyers Protection Policies. Your purchases are protected in the following situations:


Which Purchases Are Not Protected
The following items and situations are not covered by our Buyer Protection:
  1. Any products or services that are prohibited by our Terns of Use
  2. Vehicles
  3. Property
  4. Financial products or investments
  5. Precious metals and gemstones
  6. Equity or debt in a business
  7. Custom or made-to-order items
  8. Perishable items
  9. Buyer's remorse
  10. Items delivered using an intermediary or freight forwarding service
  11. Items where the exchange of the purchased item happens in person or local pickup
  12. Some Buyers/Sellers may wish to communicate via telephone calls or text messages. Wedo not recommend using these forms of communication, in the event of something going wrong,Senior Brand customer services will be unable to help you. We therefore strongly recommend you communicate using Senior Brand itself.
  13. Orders that have already been refunded or charged back by the buyer's bank
  14. Damage that occurs to items after they are delivered