• Order received – means your order has not yet been processed

• Order processing – means your order maybe between the warehouse receiving it and the items being despatched.

• Despatched – means your order has not left our warehouse. You will receive an email confirming despatch. In the case of products such as furniture and televisions where there is a long lead time, “despatched” means that you have been charged for your order, and will receive a separate notification for delivery.

• Cancelled – means your order has been cancelled either by us or yourself.

It is not possible to make changes to your order once it has been placed. You are unable to make any changes or amendments to your order, this includes delivery address, delivery option, email address and items. If your order has already been dispatched from the warehouse, then you will need to return the item following our returns procedure.

If your order is incomplete, be mindful that some products may be sent from multiple locations and may arrive separately. Please allow extra time for delivery before making contact with us.

You can view your order status online by simply signing into your account and selecting view orders.

We continue to show out of stock products online so that you have access to the products details or so that you can purchase it online at a later date once more stock has arrived.

Our returns process is simple and easy. If you have changed your mind about keeping your purchase, it is important that any unwanted item, unless faulty is returned in its original condition.

We expect this to mean that you have kept all original packaging and labels and that the item remains undamaged and unused.

Please return with proof of purchase and your item can be exchanged or refunded. Unless faulty, this should be within 28 days of purchase.

If you have your receipt or delivery note we will refund the original debit or credit card used to purchase the item.

We will refund the person who originally placed and paid for the order. This includes items purchased during Clearance and sale events.

If items have been purchased using a gift card or gift voucher, once the item has been returned to us you will be sent a gift voucher for the relevant amount. We do not give refunds on debit or credit cards when a purchase has been paid via a gift voucher.

Returning a gift using the gift receipt or delivery note we will refund you with a gift voucher. You will also be given the option to exchange the item if you so wish. However, if you do not hold a gift receipt or a delivery note, we will decide whether you are eligible for a refund. If you are eligible for a refund, you will be reimbursed with a gift voucher equal to our current selling price of the item.

Please note if products are returned which do not adhere to the above agreement this may affect your refund.

We cannot offer refunds or exchanges, unless faulty or not as described on the following items:

• Products that are personalised for you

• Jewellery items such as pierced earrings

• Underwear

• Clothes that have been used

• Swimwear where the hygiene strip has been removed.

• Electrical items that have been opened.

This does not affect your statutory rights.

• Fill out the returns section on the front of your delivery note. Along with reason for return.

• Ensure your item is in its original condition with receipt.

• Place the delivery note and receipt inside the parcel

• Package your item and delivery note securely.

You will receive an email to confirm that we have received the item at the warehouse, after which your refund will appear in your account within 14 days.  You will receive an email to confirm when refund has been made.

• Credit Card

• Debit Card

• PayPal

Promotional codes may be displayed on our home page or you will receive them by email.

When placing an order with SENIOR, select the items you wish to purchase and enter your promotion code where indicated on the checkout page.

You can only use one promotional code at a time. If you enter more than one promotional code, only the last code you enter will be applied to your order.

Please note that promotional codes have an expiry date. Please check the validity dates and times of times of the promotional code you are trying to enter.  The discounts will only be visible one you have preceded to the checkout page and entered your delivery address.

Please contact us and our customer services team will be happy to assist you

Womens wear

Single size conversion

Clothing

Footwear

MENSWEAR IN INCHES

PRICING POLICY

At SENIOR we always strive to bring our clients the best possible prices available as well as competitive offers and promotions.

Where we detail price reductions on our SENIOR website the following pricing policy shall apply:

The was price shown beside a product on the SENIOR website is the highest amount which the item has been advertised on sale. Some products have been advertised for sale at a lower amount than the was price. The now price shown is the lowest amount at which the item has been offered by SENIOR.

Any enquires please contact our Customer Service team for further information.

Standard Delivery –£ 2.50

Europe Delivery- From £ 7.99

International Delivery – From £10.49

Please check the image below for more information on Europe and International Delivery.

For larger items more than 6 KG prices may vary. Email Customer Services to give you a precise delivery cost.

Some postal addresses in Northern Ireland, Isle of White, Isle of Man, Shetland Islands, Orkney Islands, Scilly Island, Scottish Islands, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. In the unlikely event the delivery time exceeds, 30 days you may cancel your order

If you have changed your mind about keeping your purchase, it is important that any unwanted item, unless faulty is returned in its original condition. We expect this to mean that you have kept all original packaging and labels and that the item remains undamaged and used. Please return with proof of purchase and your item can be exchanged or refunded.  Unless faulty, this should be within 28 days of purchase. If you have your receipt or delivery note we will refund the original debit or credit card used to purchase.

Please note if products are returned which do not adhere to the above agreement this may affect your refund.

REST OF THE WORLD

DELIVERY 

8 – 21 WORKING DAYS

1. PLEASE NOTE :

Delivery prices for Europe and Rest of the World will increase when order(s) are more than 6 KG.

For Example :

At FASHION DEPARTMENT : Single item(s) are usually from 0.80 KG to 1.9 KG

Other Departments like ELECTRONICS & APPLIANCES , HOME DECOR  etc.

Please click here to contact CUSTOMER SERVICES we will be pleased to assist you .

Please check out Customer Service opening times.

You will receive an email to confirm that we have received the item at the warehouse, after which your refund will appear in your account within 14 days.  You will receive an email to confirm when refund has been made.

We cannot offer refunds or exchanges, unless faulty or not as described on the following items:

• Products that are personalised for you

• Jewellery items such as pierced earrings

• Underwear

• Clothes that have been used

• Swimwear where the hygiene strip has been removed.

• Electrical items that have been opened.

This does not affect your statutory rights.

• Fill out the returns section on the front of your delivery note. Along with reason for return.

• Ensure your item is in its original condition with receipt.

• Place the delivery note and receipt inside the parcel

Package your item and delivery note securely.

HOW TO MAKE AN ORDER

After you have placed your order and made payment, You will receive an all details of your order on email along with a unique order number. This order number will be used all correspondence in relation to that specific order.

For information about (PAY WITHIN 7 DAYS) Please click here, (S.C.P) SENIOR  BRAND CHECKOUT PLAN